About

FAQ

• Where is the store based?

  Hong Kong, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  All orders will be sent within 2 business days after your payment is received(We usually will send it within 24 hours).
  We will use your shipping address in your payment. Please check to make sure the address is correct before you check out.
  All the parcels shipped out are with tracking number.
  Note: Actual shipping transit time may vary and is estimated but not guaranteed.If you do not receive your parcel in the esitmated time, pls kindly contact us.
  Shipping Table as below:
  US ：8-15 business days
  Russia,Australia,Japan ：10-15 business days
  Other countries ：15-25 business days
  Shipping upgrade:
  order amount more than $150 USD ：5-7 business days by DHL or EMS

• Contact Us

  It is our pledge that you will receive the exact item that you purchase,in the condition that we have stated in the advertisement.If there is a problem with your order, please feel free to contact us before leaving feedback.Your satisfaction is important to us. We are committed to resolve all issues in a friendly and satisfactory manner.
  If you are satisfied with our product and service, please leave us a positive feedback and all 5-Star ratings, we will do the same for you.
  We always reply to messages within 1 business days.If you do not get a response from us, then please check your junk or spam mailbox or kindly send us the message again.
  Your opinions about our products or our service are much appreciated!!

• Payment

  We only accept PayPal payment.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.